Privacy Policy
This Privacy Policy explains how Sparkle Space processes personal data in connection with its website and move-in and move-out cleaning services in Brazil.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Contact Information
Subject to applicable law, individuals may request access to their data, correction of incomplete or inaccurate information, deletion where permitted, restriction of certain processing, or confirmation of how their data is used. We may need to keep some information where the law requires it or where it is necessary for legitimate business records.
To exercise a privacy right, submit a clear request using the contact details in this policy and include enough information for us to identify the relevant record. We may ask for additional details to verify the request and to protect against unauthorized disclosure.
We retain personal data for as long as needed to manage inquiries, provide services, complete handover-related records, meet accounting duties, resolve disputes, and comply with legal obligations. When data is no longer required, we delete it or anonymize it according to our internal retention practices.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
Data We Collect
We may collect identification and contact details, property address and access information, service preferences, booking details, condition photos when provided, payment-related information, and communication records. Where relevant, we also process information about the requested cleaning scope, handover timing, and project coordination.
How We Collect Data
We receive data through phone calls, email, contact forms, booking messages, and direct communications during the inquiry, review, scheduling, and completion stages. We may also receive information from photos or notes submitted to describe the property condition and service scope.
Cookies We Use
We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose and lifespan.
Cookie Controls
We use standard browser and device controls to manage cookie preferences where available. Users can clear stored cookies, block certain categories through browser settings, or adjust consent tools if presented on the site. Some technical cookies may remain necessary for basic site operation.
How We Use Data
We use personal data to respond to inquiries, review property condition details, prepare custom quotes, confirm appointments and access arrangements, coordinate the cleaning visit, complete handover records, process payments, maintain business records, manage the website, and meet legal or accounting obligations.
Service Providers and Partners
We may share personal data with payment processors, communication tools, website hosting providers, and other operational partners that support booking, administration, and service delivery. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality.
Legal Disclosure
Personal data may be shared with public authorities, courts, or other parties when required by law, to respond to lawful requests, or to protect our rights, customers, or operations. We may also disclose information in connection with billing, recordkeeping, or dispute handling where permitted.